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Know your privacy rights

At lockIO, we value your privacy and want you to understand how we process your personal data. 

WHO PROCESS YOUR DATA

lockIO is a trademark property of Locking Partners SL, a Spanish start-up located in Madrid.

If you want to contact us, please send us an email at contact@lock-io.com

OUR LEGAL BASIS

All data processing is done according to an express consent you grant us (you can withdraw your consent whenever you want) , and it is based on the following reasons:
• To improve our app and website.
• To deliver ads in-app.
• To give you customer support.

GDPR-READY

Users located in the European Union can exercise their privacy rights according to the General Data Protection Regulation (GDPR) as stated below.

SIMPLIFIED POLICY

We've simplified our Privacy Policy applying Legal Design (with assistance from our partners at JURISPIXEL) to help our users comprehend easily their privacy rights without losing any legal strictness.

Your Personal Data

WHAT DATA WE COLLECT

• Contact information (name and email).
• Your device manufacturer, model and OS version.
• Inquires done by e-mail may include unsolicited information.
• Data collected thru lockIO's Third-Parties SDK's.

WHEN WE COLLECT DATA

• When you install and use  lockIO.
• When you send us a feedback in-app.
• When you chat with our customer support.
• When you browse any site of our website.

HOW WE USE YOUR DATA

We use your data strickly for the following purposes:
• To give you customer support and respond inquires.
• To understand how you use lockIO.
• To track web usage.
• To deliver personalized ads.

THIRD-PARTIES WHO PROCESS

These companies help lockIO achieve several goals, from delivering ads or send push-notifications to understand how you use our app or website.
Ads: Admob (Google), Facebook Audience Network (Facebook, Inc.)
In-app usage: Firebase (Google)
Web usage: Analytics (Google)
Push notifications: OneSignal

DATA OF MINORS

• All users must be the legal age of their country of origin to install and use lockIO. 
• We don't process or collect any data from minors intentionally. If we find out that we have data of minors, they will be deleted immediately.

OUR WEBSITE USES COOKIES

We use Cookies to help us understand how our users engage with our website.

We don't use "weird ingredients" in our Cookies but make sure to check our Cookies Policy for more information.

Your Privacy Rights

ACCESS YOUR DATA

You can request to access all the data we have collected about you.

DELETE YOUR DATA

You can tell us to delete your data whenever you want.

MODIFY YOUR DATA

You can rectify or update any of your data collected.

LIMIT DATA PROCESSING

You can request us to restrict your data processing. Notice that this may affect the quality of our service provision

To exercise your privacy rights, email us at contact@lock-io.com

How secure is your data?

Our security measures

We assure you that we have physical, electronic, and managerial procedures to safeguard and secure all the data we collect.

Also, is always good to remember that you provide this personal data at your own risk; unfortunately, no data transmission is guaranteed to be 100% secure.

where we store your data

All data collected is processed at our office in Madrid, Spain and in any data processing facilities operated by the third parties identified above.

By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

Data retention period

We only retain your data as long as you have installed our app lockIO in your device.


All communications, emails, chats and/or inquires received thru our website form or email will be deleted 60 days after receiving it.

gps-tracking

If you acquire our Premium version, we'll request access to the GPS location.

When you grant us permission to access the GPS of your device, our app will only call for this permit when the "Power Off GPS" feature is activated.

We do not track your location and cannot know your specific spot.

in-app permissions

You'll be required to grant access to permissions on your device.

All permissions requested are necessaries to fulfill the applicable feature.

Removing or denying permissions might affect the performance of the related features.

applicable law

Since Locking Partners is a company located in Madrid (Spain), this policy is regulated by the Spanish laws, more specifically the LOPDGDD, LSSI, and GDPR.

THIS POLICY MIGHT CHANGE

We may update this Privacy Policy regularly.

We'll send you a push-notification informing you about any changes that directly affect you.

Last update: November 2nd, 2019